Chitra Iyer
FREELANCE WRITER
South Delhi, India
COVERS
Customer Experience, Digital Experience, Digital Marketing, Customer Privacy
CONNECT
Chitra is an experienced marketer turned freelance B2B content writer who writes about CX, martech, salestech, adtech, retailtech and customer data and privacy. Of her two-decade long career, Chitra spent the first half in senior corporate marketing roles in India. She’s led communications, digital marketing and marketing ops teams for blue-chip companies such as Timken Steel, Tata Sky Satellite TV, and Procter & Gamble (P&G).
For the last decade, Chitra has been a content writer. For five years, she served as the editor-in-chief for pioneering martech site Martech Advisor, which she led through a successful acquisition by Ziff Davis. She also conceptualized and co-hosted three seasons of one of the earliest Martech podcasts, The Talking Stack, with renowned Martech experts David Raab and Anand Thaker.
As a freelancer, she creates original, thought-provoking content for senior B2B audiences, and has authored over 500 articles, white papers, ebooks, guides and research reports about Martech and CX for clients around the world. She regularly writes for CMSWire, and teaches a course on freelance B2B content writing in association with the Himalayan Writing Institute in India.
Chitra holds a Masters in global media & communications from the London School of Economics and Political Science, and an MBA in marketing from the Institute of Management Development & Research, India.
In 2011, Chitra opted out of the city and moved to a farm in rural Punjab, in the north of India, where she and her husband breed thoroughbred race horses, grow organic food, and homeschool their two boys. She blogs about her adventures with learning to learn on PolymathParenting.
Please Note
If you are looking to submit press releases or other forms of news for consideration, the best approach is to email [email protected]. That is an actively monitored distribution list.
Chitra's Recent Tweets
Tweets by @letstalkmartechChitra's Recent Articles
- The Third Eye: 6 Ways to Make Customer Success as Strategic as Sales and Marketing Mar 14, 2023
- Sharing Revolution: Can AI-Powered Zero-Party Data Flip the CX Script? Feb 24, 2023
- From Reach to Retention: Let Your Brand Shine on Private Social Networks Feb 13, 2023
- From Acorn to Oak: Transforming the Customer Journey With Product-Led Growth Feb 6, 2023
- 3 Sales Tech Themes Impacting Marketing in 2023 Jan 11, 2023
- 3 Questions B2B Marketers Should Ask About the Dark Funnel in 2023 Jan 9, 2023
- How to Create Better Hybrid Retail Customer Experiences Dec 8, 2022
- Future of Data Collection: From Coercive to Consensual to Collaborative Nov 22, 2022
- Elevating Human-Centered CX in a Tech-Powered World Oct 14, 2022
- Can Low-Code, No-Code Tech Help Marketers With Emotion-Led CX Design? Sep 23, 2022
- What’s SMS Got to Do With Conversational AI? Sep 2, 2022
- The 6 Must-Have, Must-Change Martech Categories for 2022 Aug 24, 2022
- How Retail Media Is Powering Smarter Contextual Marketing Jul 13, 2022
- Web 3.0 and Digital CX: Next Steps for B2B Marketers Jun 27, 2022
- Data Privacy’s Journey From Cost Center to Growth Driver May 26, 2022
- The 10 Commandments of B2B Influencer Marketing Apr 28, 2022
- What Martech Buyers Need to Know About Products, Platforms and Ecosystems Apr 13, 2022
- The Business Case for B2B Podcasts Mar 28, 2022
- Are Lead Generation Days Over for B2B Marketers? Mar 22, 2022
- The Case for Artificial Intelligence in Content Marketing Use Cases Mar 7, 2022
- Should Your B2B Company Offer Brand Certifications? Feb 8, 2022
- Do Certifications From B2B Brands Mark an Evolution in Content Marketing? Jan 31, 2022
- Is Consent and Preference Management the Key to Balancing Privacy and Personalization? Jan 14, 2022
- Making Marketing Collaboration and Workflow Platforms Work for You Jan 5, 2022
- Are CRM Solutions Keeping Pace With Industry Needs? Dec 14, 2021
- What’s Next for Marketing Ops? 3 Considerations for 2022 Nov 18, 2021
- Make Mobile Marketing Count in Your 2022 Customer Experience Strategy Nov 16, 2021
- The Shift Is Permanent: How the Last 18 Months Shaped 2022 B2B Marketing Plans Sep 15, 2021
- 5 Areas to Factor Into Your 2022 Content Marketing Planning Aug 17, 2021
- Innovate, Pivot or Stay the Course: How Customer Experience Responds to Disruption Jul 28, 2021