Brian P. O’Neill

Brian P. O’Neill

Jacksonville, Fla.


Customer Experience


Brian, a global CX professional, was most recently the EVP, Head of Global Client Engagement, at FIS where he led the Global Client Relations, Global Product Implementations, Professional Services, Client Outcomes and Learning Solutions teams for the Banking Solutions business segment. 

Prior to this role, Brian held the role of SVP, Head of Client Relations with FIS, where he centralized and led Client Care teams and Relationship Management beginning in January 2018.

In 2019, he expanded this directive to optimize all operational functions across the client lifecycle, including Product Implementations, Learning Solutions and Mass Enablement. These functions, along with Global Client Relations and the Client Outcomes team, formed the Global Client Engagement organization.

Recognized six years in a row by the Customer Service Institute of America (CSIA) from 2016 through 2021, Brian was named Chief Customer Officer of the Year.  In early 2022, Brian was also named the 2021 “Best in Biz” Customer Service Executive of the Year. 

Brian joined FIS in 2009 and has held several senior leadership positions across sales and client-facing functions, including overseeing Payments Client Relations and serving as Vice President of Partner Management and Commercial Sales.

Before joining FIS, Brian held the roles of Chief Marketing Officer and Chief Operations Officer for Goldleaf Financial Solutions, Inc. (now part of Jack Henry & Associates). He also held executive leadership roles in the healthcare services and the consumer-packaged goods industries.

Brian has also been an active member of the Leukemia & Lymphoma Society’s (LLS) ‘Team in Training’ for nearly a decade, raising over $100K over the years. He is also on the Jacksonville Executive Committee for LLS Light the Night, and recently joined the LLS North Florida Board of Directors.

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